Privacy statement

This privacy statement outlines how I, Kay Rivers of Rivers Counselling, store, share and collect your data in compliance with the General Data Protection Regulation (GDPR) policy.

Personal information collected and how I store it
Stored on paper: Name, gender, age (date of birth), address, telephone number, email address, GP information, medical conditions, counselling history, contract consent forms, session summary. Each client file is given a reference rather than names they are locked in a filing cabinet and kept for seven years after which they are destroyed.

Electronically on computer: First contact details (name, email, telephone number) and initial contact through Gmail, after which they are deleted.

Smartphone (dedicated work phone): Telephone numbers stored but not linked with any other personal information such as names. All contact details are deleted from smartphone a month after finishing therapy.

Website: None of your personal information is stored on this website, other than the contact form where information is sent to my Gmail (see above).

How I may share your information
Consultation: I consult another therapist once a month to help supervise my practice as is required by the British Association for Counsellors and Psychotherapists (BACP). When referring to my clients in these sessions, individuals are referred to by initial only, in order to comply with confidentiality and privacy rules. These sessions are to enhance my practice rather than to discuss clients’ personal therapy.

Therapeutic Will: I have instructed a fellow counsellor to contact all of my current clients in the event of my death. This person will be granted access to my files to destroy case notes, etc. This is in compliance with BACP policy.

Emergency: In an emergency, with your consent, I may share your contact information with an emergency healthcare service, for example, mental health crisis team or GP.

Legal obligation: If I become aware that you intend to cause harm to yourself or another, for example, to commit and act of terrorism/radicalisation or money laundering, I may be legally required to share your information.

Disposing of your information
Electronically: This will be disposed of one month after therapy has ended.
Paper: Paper copies of session notes are kept in a locked cabinet for seven years, after which they are destroyed.

Your rights
You can request access to all information about you which I hold. You also have the right to amend personal information if you feel it is inaccurate or out of date.

A copy of this information will be given to you on your first counselling session. We must both sign a copy of this statement before we can continue to work together.